Shipping & Returns

 

Shipping Rates:

  • Shipping rates Are all Flat Rates through USPS

Shipment Processing:

  • Orders received after 1:00 PM EST will be processed the next business day

  • Most orders will be processed and shipped within 2 business days unless stated otherwise at time of order.

  • We do not ship on Saturday, Sunday, or Holidays

  • E-mail notification with your tracking number will be sent once your order ships

  • Orders over $150.00 will be shipped “Signature Required”, unless requested otherwise

  • International orders are subject to additional shipping cost.

Feel free to contact us directly at info@IVRLV.com for all shipping inquiries.

Damaged Shipments:

  • Contact USPS at 1-800-ASK-USPS® (1-800-275-8777)

* For any problems or concerns with shipping please contact us at (908) 280-8369 from 9:00am-4:00pm, EST, via email at info@IVRLV.com

Can You Gift Box My Order?

Unfortunately, we are unable to gift-wrap at this time. We apologize for any inconvenience.

Confirmation of Shipment

Once your order has shipped, you will receive an e-mail letting you know that your order has shipped & will include your tracking number.

 

PREPAID RETURN/ EXCHANGES PROCESS

  • To return an item visit https://track.shipstation.com/f/r/i/jcnzReCUamGDCXWatr7v7g%3D%3D and follow instructions to fulfill your request.

EXCHANGES: 

Please note that we are only able to exchange items for a different color/size of the same item. Please place a new order for new item, and return the original item for a refund.

If there are any issues with your order, contact us via email (info@IVRLV.com) or by phone (908) 280-8369. Customer service is a top priority so your communication is always welcomed to solve any issue you may have.